Refund Policy

The 7-Day Happiness Guarantee (Fair Trial Policy)

We want you and your child to feel completely confident trying LetterFox. If you purchase any pack and aren't completely happy after generating your first workbook, email us within 7 days of purchase for a full refund, even if you've already printed pages.

What's covered

• All tiers eligible: Single Term ($12), Full Grade Year Bundle ($35) and Lifetime All-Access Pass ($89).
• Fair use on multi-pack tiers: change-of-mind refunds apply to your first generated workbook. If two or more workbooks have already been generated, downloaded or printed on a bundle or Lifetime pass, change-of-mind refunds cannot be granted.
• Original payment method: approved refunds are returned directly to your original payment card within 5–10 business days.

Technical faults & printing errors

If you encounter a genuine technical defect, broken file or system error that prevents you from generating or printing your workbook properly, you are always entitled to a resolution or full refund regardless of the number of workbooks or whether 7 days have passed, in line with consumer protection laws.

One-time payments only

LetterFox never charges recurring fees, so there's nothing to cancel after a refund.

How to request a refund

Email support@letterfox.app from the address you used at checkout (or reply to your receipt) and we'll take care of it promptly. Once refunded, access to that purchase ends.